| Guarantee |
| With our online shopping facility A
Flower Gallery.com offers
a 30-day 'no hassle'
money-back guarantee |
| |
| Support |
| Our online customer support team
will answer your queries within 24 hours by email without
fail but usually within 4 hours - this is our guarantee
to good service - we would like your shopping experience
to be anxiety free... |
| |
| Payment
Options |
| We accept most major credit and debit
cards for payment online through PayPal one
of the world's largest and most secure online merchant
service companies |
| |
| What
currency is my credit card billed in? |
We are currently able to accept payments
in US Dollars, Euros and British Pounds - though product
pages show USD Dollars as the main currency on the
website...with an approximate exchange rate guideline
for Euro's & GBP Pounds Sterling
All credit cards are billed in their local currency - your payment card
will be debited in US Dollars, Euros or British Pounds, depending on which
currency you selected during the online purchasing process
If you are in a country outside the US, European Union, or the United Kingdom,
your credit card company will exchange it into your country's local currency
- the exchange rate varies from day to day and your payment card company
will use the relevant rate at the time of the transaction |
| |
| When
will my credit card be charged? |
| Your credit/debit card will be charged
on completion of your order online... payment will
appear as "Web
Galleries Ltd" on your credit/debit
card statement |
| |
| Why
am I experiencing difficulties ordering from the
site? |
| The most common cause of difficulties
is that users have turned off the 'accept cookie' or
'cookies enabled' option in their browser menus - in
order for our site to offer a secure transaction process,
your browser's options will need to be set to accept
cookies - if you continue to experience problems, please
contact us |
| |
| When
will I receive my artwork order? |
All items contained in your order
must be in stock before it is shipped - when all items
are available we will ship them out within two business
days - shipping time depends on which option you paid
for during the purchasing process...
An e-mail will be sent to you once your artworks have been despatched from
our offices to you |
| |
| What
about import duty, local taxes, etc |
| The purchaser is responsible for
any any additional import duties, local taxes,etc.
which may be applied dependant on your country, state
and locality of shipping address - A
Flower Gallery.com cannot be held responsible
for any delays incured as a result of any such duties/taxes |
| |
| What
is your returns policy? |
| A
Flower Gallery.com is confident
that you'll be thrilled with your purchase that
we offer a straightforward, no-questions-asked 30-day
money-back guarantee |
| |
| What
if my artwork arrives damaged? |
| In the unlikely event that the artwork
arrives damaged, e-mail us immediately - our customer
support department will guide you through your options
- these may include replacing the damaged work (in
the case of multiple editions), credit towards another
purchase, or a full refund |
| |
| What
if the print I receive is not the one I ordered? |
| You may return your purchase within
30 days for a full refund - we require that the artwork
be returned in its original packaging to ensure safe
shipment - we also require that the artwork is shipped
using UPS, FEDEX or DHL - you must also include the
original invoice information for customs purposes |
| |
| Will
the colour of the artworkIi receive be exactly like
the colour of the image on the website? |
| All monitors display images differently
and the images on A Flower
Gallery.com are merely a representation
of the original artwork - colour tone and intensity
will vary from monitor to monitor |
| |
| What
guarantee of authenticity will I get with my artwork? |
| There are a number of different ways
in which the work will be authenticated - most prints
will be hand signed or digitally signed and dated by
the artist, plus all artworks will arrive with an A
Flower Gallery.com authenticity
certificate which includes the artist's digital signature
and the hand signature of one of the Web Galleries
Ltd directors |
| |
| How
does A Flower Gallery.com use my personal information? |
| We are committed to protecting your
privacy - we use the information we collect to process
your orders and to provide a more personalised online
experience, but at no time will your information passed,
sold or traded to a third party organisation except
where required by law |
| |
| What
about 'Cookies'? |
| 'Cookies' are small pieces of information
that are stored by your browser on your computer's
hard drive - our cookies do not contain any personally
identifying information, but they do enable us to provide
personalised features - the cookies allow us to store
information from one visit to another but your cookie
information is never shared with any third parties |
| |
| What
about copyright? |
Please do not reproduce any or part
of the imagery you see on this site - the copyright
belongs to the individual artists...
if you would like to reproduce any part or whole images from this site
please contact us as we are always interested in granting image licenses
for commercial use - see "Image
Licensing" |
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